Terms & Conditions

www.shreemedical.com is an internet portal owned and managed by SHREE MEDICAL & GENERAL STORES having its office at 23, Shriwardhan Complex, Wardha Road,Nagpur, Maharashtra 440012, hereinafter called "Shree Medical" is engaged in the business of rendering the sale of conventional & alternative pharmaceuticals and healthcare-related products, excluding any and all drugs listed under Schedule X of the Drugs & Cosmetics Act, 1940 and all its corresponding rules (hereinafter referred to as "Drugs Act")through its retail chemist store at 23, Shriwardhan Complex, Wardha Road,Nagpur, Maharashtra 440012 ("Licensed Premises"), websites, mobile phone apps & business partners.

The Website facilitates both offline and online sales coupled with home delivery of pharmaceutical and other healthcare drugs. You ("User") in accordance with the terms of use specified herein ("Terms"). By placing any order with Shree Medical, whether placed offline or online. Users are deemed to have accepted in totality the Terms mentioned herein.

Shree Medical reserves the right to change the Terms of this Website from time to time without any obligation to inform the users.

Accordingly, all users should keep themselves apprised at all times of the latest Terms listed on this Website.

1. Binding Contract

These Terms, read together with the Privacy Policy of this Website shall constitute a legal and binding contract between User of the one part, and Shree Medical of the other Part ("Agreement"). In the event of any inconsistency between the Terms and the Privacy Policy, the Terms shall supersede the Privacy Policy. Any registered User on the Website is deemed to have agreed to the present Terms and has entered into a legally binding contract with Shree Medical.

2. Registered User

In order to purchase Products, User will create an "account", which will require sharing personal information, including but not limited to name, personal particulars, telephonic contact details, e-mail address, mailing address as well as certain other information which may need to be furnished or be available in User’s account to place orders.

In order to purchase Products through the Website, User confirms that he/she is competent to contract as per the Indian Contract Act, 1872.

In case any information provided by User, including any personal information or any information pertaining to Products ordered is false/incorrect/unclear, Shree Medical reserves its right, in its absolute discretion, to block/cancel/suspend the account of and take appropriate legal action against such a User. Shree Medical shall not be under any obligation to warn User before blocking/cancelling/suspending the account.

3. Order Placement

Only after User creates an account will he /she be able to order Products. Products may be ordered either over the phone, face-to-face, online on the Website, mobile phone apps or through the use of any other mechanism that enables the order to be placed. Shree Medical may guide or help User to set up the account and place the order.

4. Prices

Shree Medical shall try and keep the maximum retail price ("MRP") of all of its Products as accurate as possible. However, there may be instances where the MRPs shown on the website may vary from the actual MRPs on Shree Medical’s bill. Such a situation may occur, for example, if the MRP of a Product were to change after Shree Medical has procured it for selling it to a User. In that case, the User shall be informed of the new MRP at the stage of processing the order and before the acceptance of the order by Shree Medical.

5. Delivery

Products ordered may be charged with shipping fee which is typically based on the higher of the volumetric (i.e., dimensional) or the actual weight of the order,the destination of the shipment, the type of package & the content of the package. Relevant taxes, fees and surcharges shall also be applied.

6. Return,Refund and Cancellation Policy

Once an order placed by User has been delivered to him/her, User cannot cancel the order. User may , for a genuine unavoidable reason, which must be shared with Shree Medical within a reasonable time after the successful delivery of the order, return the delivered products backto Shree Medical at his(i.e., User’s) own cost and request credit for it. In turn, Shree Medicalmay, at its sole discretion, being satisfied with the reasons provided by the User, credit the money to the User’s account for future orders. Further, Shree Medical reserves the right to deny the privilege of placing orders based upon cash payment to a user who is deemed by Shree Medical, in its sole discretion, of abusing or otherwise using inappropriately the privilege of placing orders based upon cash payment. Such a situation may occur if User places 2 or more orders based upon cash payment terms and declines or is not available to take delivery for these orders.

7.User Conduct

Content on the Website is provided to you on "AS IS" basis and only for your information and personal use. Shree Medical does not verify, endorse or vouch for the contents generally posted or uploaded on the Website because they are procured from third party or public sources. Because Shree Medical owns the Website, all of its contents, including any information, text, graphics, images, l ogos, button icons, software code, design, and the collection, arrangement and assembly of content are the property of Shree Medical and is protected under copyright, trademark and other laws. User shall not download, copy, reproduce, distribute, transmit, broadcast, display, sell, license, or otherwise exploit the content on the Website in any manner or for any purpose whatsoever without the prior written consent of Shree Medical.

8. Indemnity

User agrees to indemnify and hold harmless Shree Medical, its affiliates, officers, directors, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liabilities, legal costs, compensation and damages arising from his/her/its access to or use of Website, violation of this Agreement, or the infringement by any other User of his/her/its account, of any intellectual property or other right of any person or entity. Shree Medical shall notify the User promptly of any such claim, loss, liability, or demand, and in addition to User’s foregoing obligations.

9. Governing Law

This Agreement and any contractual obligation between Shree Medical and User shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Nagpur, Maharashtra State.

10. IT Security

Shree Medical assumes no responsibility, and shall not be liable for, any damages caused by viruses, trojans or other forms of malware, adware & other malicious programs that may infect User's computer system or User’s account on Shree Medical Website and which may have an adverse impact on User’s experience of browsing the Website or downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User's sole remedy is to discontinue using the Website.User is expected to use adequate anti-virus software and firewalls in his/her/its computer system to guard against possible attacks by malicious software.

Shree Medical may maintain and archive User’s data in its discretion but shall have no obligation to maintain or preserve User’s data and may, unless legally prohibited, choose to share any or all of data externally with User himself/herself,or his/her physicians,or treatment centers/clinics, or other stakeholders concerned with or interested in User’s health condition, or other third parties interested in such data to study, research, understand, promote and otherwise pursue a variety of healthcare topics, conditions, concerns and causes; process any or all of the users’ data; analyze any or all of the user’s data; or delete any or all of the users’ data in its systems or otherwise in its possession or under its control.

11. Miscellaneous

If User has any question, issue, complaint or feedback regarding any of our Services, please contact our customer service at 0712-2460212 or email to info@shreemedical.com. User can also send a note to: Customer Service, SHREE MEDICAL & GENERAL STORES having its office at 23, Shriwardhan Complex, Wardha Road,Nagpur, Maharashtra 440012

If any Part or provision of this Agreement shall be held unlawful, rendered void or unenforceable, that provision shall be severed and the remainder of this Agreement shall remain in effect.